Privacy Policy
Privacy Policy
Last updated: October 2026
At Coco Aesthetics, we take your privacy and the protection of your personal and medical information seriously.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, book an appointment or receive treatment with us.
Information we collect
We may collect information including your name, date of birth, contact details, appointment and payment information, correspondence with us and information you provide through our website or booking platforms.
When you book a consultation or treatment, we may also collect information relating to your health, including your medical history, medications, allergies, previous treatments and other information necessary to assess whether a treatment is appropriate and safe for you.
We may also take clinical photographs before and after treatment. These form part of your treatment record where clinically appropriate. Photographs will only be used for marketing, social media or promotional purposes where the appropriate permission has been obtained.
Health information is considered special-category personal data and receives additional protection under UK data-protection law. ICO
How we use your information
We use your personal information to manage bookings and enquiries, conduct consultations and assessments, provide treatments safely, maintain appropriate clinical records, process payments, communicate with you regarding your care and meet our professional, insurance and legal obligations.
Where appropriate, information may also be used to arrange prescriptions or liaise with pharmacies, laboratories, healthcare professionals or other providers involved in your care.
We will only use your information where we have an appropriate lawful basis under UK GDPR and, where special-category information such as health data is involved, an appropriate additional condition for processing. ICO
Marketing and our newsletter
If you choose to join our mailing list, we may send you clinic news, treatment launches, educational content and occasional offers.
We may use third-party email marketing providers, such as Mailchimp, to manage these communications.
Where marketing is based on your consent, you can withdraw that consent at any time by clicking unsubscribe in an email or contacting us at info@cocoaesthetics.uk.
Booking and other service providers
We may use trusted third parties to help operate the clinic and website, including booking platforms such as Treatwell, payment providers, website and hosting providers, email and marketing platforms, IT providers and professional advisers.
These organisations may process personal information on our behalf or under their own privacy obligations where necessary to provide their services.
Where information is transferred outside the UK, we take appropriate steps to ensure that the transfer is made in accordance with applicable data-protection legislation.
How long we keep your information
We retain personal and clinical information only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable professional, insurance, tax and legal requirements.
Different types of information may therefore be retained for different periods.
Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
Access to clinical and personal information is restricted to those who require it for legitimate business or clinical purposes, including authorised members of the Coco Aesthetics team.
Cookies and website analytics
Our website may use cookies and similar technologies to make the website function correctly, understand how visitors use it and, where applicable, support marketing and advertising.
Where required, you will be given the opportunity to manage your cookie preferences.
Your rights
Under UK data-protection law, depending on the circumstances, you may have rights to access the personal information we hold about you, request correction of inaccurate information, request deletion or restriction of certain processing, object to certain uses of your information, request transfer of information and withdraw consent where processing relies on consent.
Not all of these rights are absolute, particularly where we have a professional or legal obligation to retain clinical records.
To exercise your rights or ask a question about your information, please contact:
Coco Aesthetics
Email: info@cocoaesthetics.uk
You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled. The ICO confirms that privacy notices should make individuals aware of this right. ICO
Information Commissioner's Office
Changes to this policy
We may update this Privacy Policy periodically to reflect changes to our services, technology or legal obligations. The latest version will always be published on our website.